LEGAL

Privacy Policy

EFFECTIVE DATE: AUGUST 31, 2026

Replenish Beauty Enterprise ("Replenish", "we", "us", or "our") operates a skincare marketplace and subscription replenishment service for customers in Nigeria, accessible through our website, app, and related channels (the "Service"). This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. By using Replenish, you agree to the collection and use of your information as described in this Policy.

1. Who We Are

Replenish Beauty Enterprise is registered and operating in Lagos, Nigeria. We are the data controller responsible for your personal data under the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation.

2. Information We Collect

2.1 Information you give us

  • Name, phone number, email address, and delivery address
  • Skincare products or subscription plans you order
  • Payment information, including card details or bank account information, processed through our payment providers
  • Any messages, reviews, or feedback you send us

2.2 Information collected automatically

  • Device and browser type, IP address, and general location
  • Pages you visit and how you interact with our website or app
  • Cookies and similar technologies, as described in Section 8

2.3 Information from third parties

We may receive limited information from payment processors, delivery partners, and marketing platforms we work with, such as confirmation that a payment or delivery was completed.

3. How We Use Your Information

  • To process and deliver your orders and manage your subscription
  • To take payment and prevent fraud
  • To communicate with you about orders, deliveries, and account updates
  • To provide customer support
  • To send you offers, product recommendations, or updates, where you have agreed to receive them
  • To improve the Service, including our website, app, and product range
  • To meet our legal and regulatory obligations

4. Payment Information

We do not store your full card details on our own servers. Payments are processed by licensed third-party payment processors, who handle your card or bank information under their own security standards. We only receive confirmation that a payment was successful, along with limited transaction details needed to fulfil your order.

5. Sharing Your Information

We do not sell your personal data. We share information only in the following situations:

  • With delivery and logistics partners, so your order can reach you
  • With payment processors, to complete your transaction
  • With service providers who support our operations, such as hosting, customer support, and marketing tools
  • With regulators or authorities, where required by law
  • With a buyer or successor, if Replenish is involved in a merger, acquisition, or sale of assets

Any third party we share data with is required to protect it and use it only for the purpose we specify.

6. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterward, to meet legal, accounting, or dispute-resolution needs. When we no longer need your data for these purposes, we delete or anonymize it.

7. Your Rights

Under the Nigeria Data Protection Act, you have the right to:

  • Know what personal data we hold about you and request a copy
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data, subject to legal or contractual limits
  • Withdraw consent for marketing communications at any time
  • Object to certain uses of your data
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise any of these rights, contact us using the details in Section 11.

8. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how customers use our website and app. You can control cookies through your browser settings, though some features of the Service may not work properly if cookies are disabled.

9. Data Security

We use reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, contact us at:

  • Replenish Beauty Enterprise
  • Lagos, Nigeria
  • Email: privacy@replenish.ng

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email. The date at the top of this Policy shows when it was last updated.